Meisel AS · 2025
A support agent for storefront scale
Handles order, returns and sizing questions across chat and email, escalating only what needs a person.
44% deflection
The outcome
AI Agents
Services
12 wks
To production
The challenge
Support volume tripled after a product launch. Response times blew past two days, and the two-person team was answering the same sizing questions hundreds of times a week.
Our approach
We built a support agent grounded in Meisel's order system and returns policy — it resolves what it can prove, and escalates with full context when it can't. Every answer links its source.
The outcome
44% of tickets now resolve without a human, first response is instant, and the team spends its time on the conversations that actually need judgement.